Have you got an unresolved dispute concerning a carpet?
Is the carpet in the Southwest of England?
...you've come to the right place.
Carpet usually represents a large financial investment. In a home this can mean quite large sums of money, in a commercial facility it can be colossal! Fitting new carpets also involves a lot of time, disruption and perhaps emotional energy to get it to the point where it is down on the floor. It's no wonder then that when there is a problem with the carpet after all that time, money, hassle and effort the end-user can become highly frustrated. This is exacerbated when it takes a long time to resolve and made even worse when everyone involved seems to be dodging the blame and not being clear when communicating. Handling disputes like this can also be a time-consuming. The best resolution for all concerned is to bring a dispute to a speedy conclusion.
Ken Rudge B.Sc (Hons) is the Woolsafe® Registered Independent Carpet Inspector for the Southwest of the United Kingdom. He has been providing expert opinion on carpet defects, (or perceived defects), since 1997. He provides a completely un-biased expert view to help resolve disputes and does so clearly, promptly and in terms that all parties can understand.
If you are a consumer, or representing an end-user, you may have arrived at this web site after weeks or months of unsuccessful negotiations with the supplier/installer of your carpeting. You may have received a verdict from a representative of the manufacturer that you find unacceptable. You might be at your wits end! If the carpet in question is in the Southwest of England, then either call [new number to follow] or complete the contact form on this site and we'll give you some free advice about what options are open to you and the best course of action for you to take. It may be that Ken can't help you and he will try to let you know that when you first speak with him.
If you are a trade representative or industry professional, you may have arrived at this site because you are too far away from the installation to inspect it yourself. You may need that truly independent view to bring an issue to it's conclusion. Ken has lots of experience working for manufacturer's and retailers and would be pleased to discuss how he can help you. Whether you need a one-off service or wish to discuss the possibility of Ken providing regular independent inspection services please feel free to pick up the phone 01803 200278 or complete the contact form on this site.